Last updated: July 28, 2026
We want you to love your Cousin Jim gear. If something isn’t right, here’s how returns, exchanges, and refunds work.
You may return most items within 30 days of the delivery date. To be eligible, items must be:
Items that are worn, washed, altered, or damaged by normal use are not eligible for return.
Email jim@cousinjim.com with your order number and the item(s) you’d like to return, and we’ll reply with return instructions. Please wait for these instructions before shipping anything back.
Unless the return is due to our error (see “Damaged, defective, or wrong items” below), you are responsible for return shipping costs, and original shipping charges are non-refundable. We recommend using a trackable shipping method — we can’t issue a refund for items we don’t receive.
Once we receive and inspect your return, we’ll email you to confirm. If approved, your refund will be issued to your original payment method through Stripe, typically within 5–10 business days. How quickly it appears afterward depends on your bank or card issuer.
Need a different size or color? Email jim@cousinjim.com and we’ll help you exchange your item, subject to availability. If the item you want is unavailable, we’ll issue a refund instead.
If your order arrives damaged or defective, or you received the wrong item, please contact us within 7 days of delivery at jim@cousinjim.com with your order number and a photo of the issue. We’ll make it right with a free replacement or full refund, including any shipping costs — no return shipping charge to you.
We currently ship within the United States only. Shipping is a flat $10 per order, and free on orders of $60 or more. Orders are typically processed within a few business days; you’ll receive an order confirmation by email once your purchase is complete.
For anything return- or order-related, email jim@cousinjim.com and we’ll be glad to help.